SBI
Specialist Officers (SO) Recruitment 2022 | SBI: 32 Specialist Officers (SO)
Posts 2022 | SBI Specialist Officers (SO) Job Notification 2022 | SBI Specialist
Officers (SO) 2022 Online Application @ https://bank.sbi/web/careers– SBI
invites Online applications for recruitment of 32 AGM (IT- Tech Operations),
AGM (IT-Inbound Engineer), AGM (IT-Outbound Engineer), AGM (IT Security
Expert), Manager (IT Security Expert), Deputy Manager (Network Engineer),
Deputy Manager (Site Engineer Command Centre), Deputy Manager (Statistician)
Posts. This online facility will be available in the Official website @ https://bank.sbi/web/careers
from 21.05.2022 to 12.06.2022.
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SBI Recruitment 2022 [Quick Summary] |
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|
Organization Name: |
State Bank of India |
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Notification No: |
CRPD/SCO/2022-23/08 |
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Job Category: |
Central Govt Jobs |
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Employment Type: |
Regular Basis |
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Total No of Vacancies: |
32 AGM (IT- Tech Operations), AGM (IT-Inbound
Engineer), AGM (IT-Outbound Engineer), AGM (IT Security Expert), Manager (IT
Security Expert), Deputy Manager (Network Engineer), Deputy Manager (Site
Engineer Command Centre), Deputy Manager (Statistician) Posts |
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Place of Posting: |
Navi Mumbai/ Bengaluru/ Vadodara |
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Starting Date: |
21.05.2022 |
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Last Date: |
12.06.2022 |
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Apply Mode: |
Online |
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Official Website |
https://bank.sbi/web/careers |
Latest
SBI Specialist Officers (SO) Vacancy Details:
Name of the Post & No of Vacancies:
SBI
Invites Applications for the Following Posts
|
SI No |
Name of Posts |
No. of Posts |
|
1. |
AGM (IT- Tech Operations) |
01 |
|
2. |
AGM (IT-Inbound Engineer) |
01 |
|
3. |
AGM (IT-Outbound Engineer) |
01 |
|
4. |
AGM (IT Security Expert) |
01 |
|
5. |
Manager (IT Security Expert) |
02 |
|
6. |
Deputy Manager (Network Engineer) |
10 |
|
7. |
Deputy Manager (Site Engineer Command Centre) |
10 |
|
8. |
Deputy Manager (Statistician) |
06 |
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Total |
32 |
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SBI Specialist Officers (SO) Eligibility Criteria:
Educational
Qualification:
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1. AGM (IT-
Tech Operations) - BE/ BTech in
(Computer Science/ Computer Science & Engineering/ Information
Technology/ Software Engineering/ Electronics & Communications
Engineering) or equivalent degree in relevant discipline from recognized
University/Institute with 60% marks (equivalent CGPA Score Preferred
Certifications as on 01.04.2022: • ITIL / IT Operations Certifications/ITSM Certifications • CCMP/ Change Management Certifications • BCP/ BCM Certifications • Contact Centre Platform OEM Certifications, CRM Platform
Certifications • IT Infra / Networking Certifications. Essential
Experience: Minimum 14 years of post-basic
qualification experience in IT industry/ business, out of which at least
recent 5 years’ experience in a Contact Centre or a complex multi-site 24X7
IT environment in handling a mix of internal/ vendor/ OEM and partner
resources, building and leading high-performing agile teams, focusing on
planning, development strategies /initiatives. (Training & Teaching
experience will not be counted for the eligibility). Preferred
Experience: Experience in working &
managing: • Inbound /Outbound/ Omnichannel Contact Centre environments. •Platforms like Avaya /Cisco / Genesys/ CRM / Collections/ Sales • IT operational support, industry grade ITSM tools or MACD • Change Management in multi-instance environments like Production,
Development and UAT • Command Centre and Business Continuity Management for multi-site
large-scale real-time operations. • Managing complex IT Systems integrated environments using real time
API/Other connectivity methodologies. |
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2. AGM
(IT-Inbound Engineer) - BE/ BTech in
(Computer Science/ Computer Science & Engineering/ Information
Technology/ Software Engineering/ Electronics & Communications
Engineering) or equivalent degree in relevant discipline from recognized
University/Institute with 60% marks (equivalent CGPA Score) Preferred
Certifications as on 01.04.2022: • PMP / Other Similar Project Management • Contact Centre Platform OEM Certifications, CRM Platform
Certifications • Adjunct Entities Certifications e.g. For IVRs, WFMs, Call Recording,
Speech Analytics Systems • IT Infra/Networking Certifications • Quality Certifications (Six Sigma, etc.) Essential
Experience: Minimum 14 years of post-basic
qualification experience in IT industry/ business, out of which at least
recent 5 years in a Contact Centre or a complex multi-site 24X7 IT
environment handling a mix of inbound CC Tech related internal/ vendor/ OEM
and partner resources, building and leading highperforming agile teams,
focussing on planning, development strategies /initiatives. (Training &
Teaching experience will not be counted for the eligibility). Preferred
Experience: Experience in working &
Knowledge of: • CC Telephony and related communications technologies for Omni Channel
Contact Centre Technologies like IVRs, ACDs, Chat/Messaging Platforms, Video,
Email, Call/Channel Blending, WFM tools, etc. • Call and Screen Recording Solutions provided by OEMs like Avaya
/Cisco / Genesys / Nice / Verint etc. • Service Provider Telephony Integrations and connectivity using PSTN /
VoIP / SIP / PRI /TDM based protocols. • Contact Centre Reporting and Analytics tools including WFM Platforms.
• Management and execution of IVR based Customer Journey optimizations
along with OEM/Partner resources, based on Dynamic Business requirements. • Inbound CC Tech New Age Technologies e.g. - Speech Analytics (Real
Time/Offline), Virtual Agents, Chat Bots in Indian Languages • Managing complex IT Systems integrated environments using real time
API/Other connectivity methodologies for CC Tech Platforms integrations with
Bank Host/Other Backend System Integrations. • WAN/LAN and other IT Infra related environments |
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3. AGM
(IT-Outbound Engineer) - BE/ BTech in
(Computer Science/ Computer Science & Engineering/ Information
Technology/ Software Engineering/ Electronics & Communications
Engineering) or equivalent degree in relevant discipline from recognized
University/Institute with 60% marks (equivalent CGPA Score) Preferred
Certifications as on 01.04.2022: •PMP / Other Similar Project Management • Contact Centre Platform OEM Certifications, CRM Platform
Certifications •Adjunct Entities Certifications e.g. For IVRs, WFMs, Call
Recording, Speech Analytics Systems • IT Infra/Networking Certifications •Quality Certifications (Six Sigma, etc.) Essential
Experience: Minimum 14 years of post-basic
qualification experience in IT industry/ business, out of which at least
recent 5 years in a Contact Centre or a complex multi-site 24X7 IT environment
handling a mix of outbound CC Tech related internal/ vendor/ OEM and partner
resources, building and leading highperforming agile teams, focussing on
planning, development strategies /initiatives. (Training & Teaching
experience will not be counted for the eligibility). Preferred
Experience: Experience in working &
Knowledge of: • CC Telephony and related communications technologies for Outbound
Omni Channel Contact Centre Technologies like Auto Dialers with multiple
modes (Predictive/ Progressive/ Preview/ Manual), OVRs, SMS, Chat/ Instant
Messaging Platforms, Video, Call/ Channel Blending, WFM tools. • Call and Screen Recording Solutions provided by OEMs like Avaya,
Genesys, Cisco, Nice, Verint etc. and Mid-Tier Hosted Platform providers like
Ameyo, CZentrix, Exotel etc. • TRAI/ DOT regulation guidelines. • Service Provider Telephony Integrations and connectivity using PSTN /
VoIP / SIP / PRI /TDM based protocols and Outbound CLI rotation
methodologies. • Outbound Contact Centre Download/Upload processing, Call/Agent/Campaign
Reporting and Analytics tools including List Management Tools, Pre-processing
Strategy Tools and WFM Platforms for Lage Outbound Contact Centers. • Interaction/exposure with Dialer Ops Mgmt. Teams, Dialer Analysts and
Outbound Business Strategy Teams. • Outbound CC Tech New Age Technologies e.g. - Speech Analytics (Real
Time/ Offline), Virtual Agents, Chat Bots in Indian Languages. • Information Security and related implications and requirements for
Outbound Contact Centre Technology Setup. • Managing complex IT Systems integrated environments using real time
API/ Other connectivity methodologies for Outbound CC Tech Platforms
integrations with Bank Host/ Other Backend System Integrations. • WAN/LAN and other IT Infra related environments |
|
4. AGM (IT
Security Expert) - BE/ BTech in
(Computer Science/ Computer Science & Engineering/ Information
Technology/ Software Engineering/ Electronics & Communications
Engineering) or equivalent degree in relevant discipline from recognized
University/Institute with 60% marks (equivalent CGPA Score) Any one of the
certifications mentioned below is compulsory (as on 01.04.2022): •Cisco CCNA Security •JNCIA-SEC •JNCIS-SEC •Check Point Certified Security Administrator (CCSA) R80.x •Palo Alto Networks Certified Cybersecurity Associate (PCCSA) •Certified McAfee Security
Specialist •Fortinet NSE 1 •Fortinet NSE 2 •Fortinet NSE 3 Preferred
Certifications as on 01.04.2022: CISA, CISSP, CISM, CEH, CHFI, CSX Essential
Experience: Minimum 14 years of post-basic
qualification experience in IT industry/ business, out of which at least
recent 5 years in any one of the following: a) Level-3 resource in an organization in the business of providing
Network Services OR b) As TAC resource of an OEM (in the field of network security devices
such as firewall, IPS etc.) OR c) Experience in managing network security for any organization in BFSI
sector (Training & Teaching experience will not be counted for the
eligibility). |
|
5. Manager
(IT Security Expert) - BE/ BTech in
(Computer Science/ Computer Science & Engineering/ Information
Technology/ Software Engineering/ Electronics & Communications
Engineering) or equivalent degree in relevant discipline from recognized
University/Institute with 60% marks (equivalent CGPA Score) Any one of the
certifications mentioned below is compulsory (as on 01.04.2022): • Cisco CCNA Security • JNCIA-SEC • JNCIS-SEC • Check Point Certified Security Administrator (CCSA) R80.x • Palo Alto Networks Certified Cybersecurity Associate (PCCSA) • Certified McAfee Security Specialist • Fortinet NSE 1 • Fortinet NSE 2 • Fortinet NSE 3 Preferred
Certifications as on 01.04.2022: CISA, CISSP, CISM, CEH, CHFI, CSX Essential
Experience: Minimum 8 years of post-basic qualification
experience in IT industry/ business, out of which at least recent 5 years in
any one of the following: a) Level-3 resource in an organization in the
business of providing Network Services OR b) As TAC resource of an OEM (in
the field of network security devices such as firewall, IPS etc.) OR c)
Experience in managing network security for any organization in BFSI sector
(Training & Teaching experience will not be counted for the eligibility). |
|
6. Deputy
Manager (Network Engineer) - BE/ BTech in
(Computer Science/ Computer Science & Engineering/ Information
Technology/ Software Engineering/ Electronics & Communications
Engineering) or equivalent degree in relevant discipline from recognized
University/Institute with 60% marks (equivalent CGPA Score) Any one of the
certifications mentioned below is compulsory (as on 01.04.2022): • Cisco CCNA Security • JNCIA-SEC • JNCIS-SEC • Check Point Certified Security Administrator (CCSA) R80.x • Palo Alto Networks Certified Cybersecurity Associate (PCCSA) • Certified McAfee Security Specialist • Fortinet NSE 1 • Fortinet NSE 2 • Fortinet NSE 3 Preferred
Certifications as on 01.04.2022: CISA, CISSP, CISM, CEH, CHFI, CSX Essential
Experience: Minimum 5 years in any one of
the following: a) Level-2 resource in an organization in the business of
providing Network Services. OR b) As TAC resource of an OEM (in the field of
network security devices such as firewall, IPS etc.) OR c) Experience in
managing network security for any organization in BFSI sector (Training &
Teaching experience will not be counted for the eligibility). |
|
7. Deputy
Manager (Site Engineer Command Centre) - BE/ BTech in (Computer Science/ Computer Science & Engineering/
Information Technology/ Software Engineering/ Electronics & Communications
Engineering) or equivalent degree in relevant discipline from recognized
University/Institute with 60% marks (equivalent CGPA Score) Preferred
Certifications as on 01.04.2022: Preferred Certification: • Tech Stack Monitoring Tools Certifications and BCP/BCM Certifications.
• Contact Centre Platform OEM Certifications, CRM Platform
Certifications. • IT Infra/Networking Certifications Essential
Experience: Minimum 5 years of post-basic
qualification experience in IT industry/ business, out of which at least
recent 3 years in a Contact Centre or a complex multi-site 24X7 IT
environment for IT Operations Management providing ongoing support, issue
resolution & downtime management. (Training & Teaching experience
will not be counted for the eligibility). Preferred
Experience: WAN/LAN and other IT Infra
related environments • Managing complex IT Systems integrated environments using real time
API/Other connectivity methodologies. • Managing IT operational support for complex multi-site 24X7 IT
environments using a mix of internal/vendor/OEM and partner resources. • Industry grade ITSM and Tech Stack Monitoring tools in large IT
Operations environment. • Managing real time multi-issue calls for resolution • Working with multiple resolution groups onsite and remotely. Relevant
experience on usage of Real Time Collaboration tools for issue resolution |
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8. Deputy
Manager (Statistician) - Full time Degree in
Statistics / Applied Statistics/ Econometrics from recognized university/
Institute with minimum 60% marks in aggregate (equivalent CGPA Score). The
Institute should be recognized/ approved by Govt., Govt. Bodies/AICTE) Course
completed through correspondence/ part-time are not eligible. Preferred
Certifications as on 01.04.2022: Candidates having Post Graduate Degree in same field (Statistics) will
be preferred Essential
Experience: Minimum 5 years post
qualification experience as a Statistician/ Executive in Supervisory/
Management Role in: i. Scheduled Commercial Bank/ Associate or subsidiaries
of a Scheduled Commercial Bank or Major Private Sector Bank OR ii. In a
Public Sector or Listed Financial Institution/ Company (Training &
Teaching experience will not be counted for the eligibility). Preferred
Experience: Candidates having experience in data
validation, analysis and reporting to Top Management will be preferred. |
Age Limit:
|
1. AGM (IT-
Tech Operations) - 45 years |
|
2. AGM
(IT-Inbound Engineer) - 45 years |
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3. AGM
(IT-Outbound Engineer) - 45 years |
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4. AGM (IT
Security Expert) - 45 years |
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5. Manager
(IT Security Expert) - 38 years |
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6. Deputy
Manager (Network Engineer) - 35 years |
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7. Deputy
Manager (Site Engineer Command Centre) - 35 years |
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8. Deputy
Manager (Statistician) - 35 years |
Candidates
Relaxation in Upper Age limit will be provided as per Govt. Rules. Go through SBI
official Notification 2022 for more reference
Salary Details:
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1. AGM (IT-
Tech Operations) – Rs.89890-2500/2-94890-2730/2-100350 |
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2. AGM
(IT-Inbound Engineer) - Rs.89890-2500/2-94890-2730/2-100350 |
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3. AGM
(IT-Outbound Engineer) - Rs.89890-2500/2-94890-2730/2-100350 |
|
4. AGM (IT
Security Expert) - Rs.89890-2500/2-94890-2730/2-100350 |
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5. Manager
(IT Security Expert) – Rs. 63840-1990/5-73790-2220/2-78230 |
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6. Deputy
Manager (Network Engineer) – Rs. 48170-1740/1-49910-1990/10-69810 |
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7. Deputy
Manager (Site Engineer Command Centre) - Rs. 48170-1740/1-49910-1990/10-69810 |
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8. Deputy
Manager (Statistician) - Rs. 48170-1740/1-49910-1990/10-69810 |
SBI Specialist Officers (SO) Selection Process 2022:
SBI may follow the
following process to select the candidates.
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1. |
Short Listing |
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2. |
Interview |
Application
Fee/Exam Fee for SBI Specialist Officers (SO):
|
Name of the Community |
Fee Details |
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Gen/ OBC/EWS |
Rs.750/- |
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SC/ ST/ PWD |
Nil |
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Note: The applicants shall pay the Application Fee as indicated in the
Table Above through Online Payment Mode Only. |
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How to apply
for SBI Specialist Officers (SO) Post:
Candidate(s) fulfilling all the
above clearly laid down criteria will have to apply online only through the
link on the SBI website in the careers webpage under current openings section
i.e. https://bank.sbi/web/careers from 21.05.2022 to 12.06.2022. No other mode
of application will be accepted.
Important Dates
for SBI Specialist Officers (SO) Post:
|
Starting
Date for Submission of Application |
21.05.2022 |
|
Last date
for Submission of Application |
12.06.2022 |
SBI Specialist
Officers (SO) Official Notification & Application Link:
|
SBI Official Website
Career Page |
|
|
SBI Official
Notification PDF |
|
|
SBI Online Application
Form |