SBI
Specialist Officer (SO) Recruitment 2023 | SBI Specialist Officer (SO) Job
Notification 2023 | SBI Specialist Officer (SO) 2023 Online Application @ https://sbi.co.in/–
SBI invites Online applications for the recruitment of 09 Vice President (Transformation),
Program Manager, Manager Quality & Training, Command Centre Manager Posts.
This online facility will be available in the Official website @ https://sbi.co.in/
from 20.01.2023 to 09.02.2023.
SBI Recruitment 2023 [Quick Summary]
|
Organization Name: |
State Bank of India |
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Notification No: |
CRPD/SCO/2022-23/30) |
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Job Category: |
Central Govt Jobs |
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Employment Type: |
Contract Basis |
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Total No of Vacancies: |
09 Vice President (Transformation), Program
Manager, Manager Quality & Training, Command Centre Manager Posts |
|
Place of Posting: |
Mumbai |
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Starting Date: |
20.01.2023 |
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Last Date: |
09.02.2023 |
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Apply Mode: |
Online |
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Official Website |
https://sbi.co.in/ |
Latest
SBI Specialist Officer (SO) Vacancy Details:
SBI
Invites Applications for the Following Posts
|
SI No |
Name of Posts |
No. of Posts |
|
1. |
Vice President (Transformation) |
01 |
|
2. |
Program Manager |
04 |
|
3. |
Manager Quality & Training |
01 |
|
4. |
Command Centre Manager |
03 |
|
|
Total |
09 |
SBI Specialist Officer (SO) Eligibility Criteria:
Educational
Qualification:
|
1. Vice
President (Transformation) - Graduate in B.C.A./B.
Sc. (Computer Science)/B. Tech. (Computer Science / Information Technology)
from Government recognized University or Institution OR Any Graduate
(Regular) with (Full time) PG Degree or Diploma in Computer Science or
Information Technology Post-Qualification Experience: - Post Qualification Experience of Minimum 7 years with at least 3-5
years of experience in running Contact Centre/BPO domain (preferable Contact
Centre of Any Bank) - Deep knowledge of Contact Centre fundamentals, Service Excellence
& Client Management - Experience in running Digital transformation/Change management
projects in the BPO domain (Preferred) - Excellent communication skills - Strong team management skills |
|
2. Program
Manager - Graduate in B.C.A./B. Sc.
(Computer Science)/B. Tech. (Computer Science / Information Technology) from Government
recognized University or Institution OR Any Graduate (Regular) with (Full
time) PG Degree or Diploma in Computer Science or Information Technology Post-Qualification Experience: - Post Qualification experience of minimum 5 yrs. with at least 2 yrs.
experience as Program Manager across Customer service BPO or in captive BPO
centres in designing Contact Centre related journeys including end-to-end
digital journeys - Experience in managing projects for customer journeys, designing
customer journeys, driving crossfunctional interactions with business, IT
teams to deliver new journeys - Understanding of basic technology workflows, and ability to design
business requirement documents and work with teams in an agile manner - Experienced in understanding process gaps, identify/design new
initiatives and track progress against the KPIs |
|
3. Manager
Quality & Training - (Regular) Graduation
degree is mandatory from a recognized university (Graduation or
post-graduation degree in a HR field preferred but not mandatory) Post-Qualification Experience: - Post Qualification experience of minimum 5 yrs with at least 2 yrs.
experience in managing Customer service BPO domain or in captive centres of
BPO - Strong experience of training or quality control with BPO/Contact
Centre - Strong experience in designing customer-oriented scripts and driving
training and adherence of scripts with strong Quality Control etc. - Excellent communication skills, both written and verbal to manage
domestic, international customer communications (English and Hindi
languages), Strong team management skills |
|
4. Command
Centre Manager - (Regular) Graduation
degree is mandatory from a recognized university (Graduation or post-
graduation degree in a technical field preferred but not mandatory) Post-Qualification Experience: - Post Qualification experience of minimum 5 yrs with at least 2 yrs.
experience in managing Customer service BPO domain or in captive BPO - Experience in Mathematical and Statistical modelling - Experience in developing and maintaining comprehensive forecasting model,
using regression analysis, Time series forecasting knowledge - Deep knowledge of Contact Centre fundamentals, key performance
metrics on both inbound and outbound Contact Centre - Experience in reading and processing multiple data points and MIS - Experience in data analysis and designing and managing dashboards
with the vendors - First-hand experience in driving decision making based on data driven
insights, identify issues, conduct detailed RCA and coordinate for resolution
of the issues - Managing strong MIS / development of new Management Information System
(MIS) - Strong team management skills |
Age Limit: (As
on 01.04.2022)
|
1. Vice
President (Transformation) - 50 Years |
|
2. Program
Manager - 35 Years |
|
3. Manager
Quality & Training - 40 Years |
|
4. Command Centre
Manager - 40 Years |
The
Upper age limit is relaxed by 5 years for SC/ST; 3 years for OBC, 10 Years for
Persons with Disabilities (15 years for SC/ST PWD’s & 13 years for OBC
PWD’s) and for Ex-S as per Govt. of India rules. Candidates Relaxation in Upper
Age limit will be provided as per Govt. Rules. Go through SBI official
Notification 2023 for more reference
SBI Specialist Officer (SO) Selection Process 2023:
The
selection of candidates will be based on Short-listing, Interview & CTC
Negotiation. i) Shortlisting: Mere fulfilling minimum qualification and
experience will not vest any right in candidate for being called for interview.
The Short-listing Committee constituted by the Bank will decide the
shortlisting parameters and thereafter, adequate number of candidates, as
decided by the Bank will be shortlisted and called for interview. The decision
of the bank to call the candidates for the interview shall be final. No
correspondence will be entertained in this regard.
ii)
Interview: Interview will carry 100 marks. The qualifying marks in interview
will be decided by Bank. No correspondence will be entertained in this regard.
iii) CTC
Negotiation:
iv) Merit
List: Merit list for selection will be prepared in descending order based on
scores obtained in interview only. In case, more than one candidate score the
cut-off marks (common marks at cut-off point), such candidates will be ranked
according to their age in descending order, in the merit.
Application
Fee/Exam Fee for SBI Specialist Officer (SO):
|
i. Application fees and Intimation Charges (Non-refundable) is Rs 750/-
(Rupees Seven Hundred Fifty only) for General/EWS/OBC candidates and no
fees/intimation charges for SC/ ST/ PwBD candidates. ii. After ensuring correctness of the particulars in the application
form, candidates are required to pay the fees through payment gateway
integrated with the application. No change/ edit in the application will be
allowed thereafter. |
How to apply
for SBI Specialist Officer (SO) Post:
i. Candidates will be required
to register themselves online through the link available on SBI website
https://bank.sbi/careers and pay the application fee using Internet Banking/
Debit Card/ Credit Card etc.
Important Dates
for SBI Specialist Officer (SO) Post:
|
Starting
Date for Submission of Application |
20.01.2023 |
|
Last date
for Submission of Application |
09.02.2023 |
SBI Specialist
Officer (SO) Official Notification & Application Link:
|
SBI Official Website
Career Page |
|
|
SBI Official
Notification PDF |
|
|
SBI Online Application
Form |